Billing
Direct debits, outstanding balances and talking to suppliers
-
How does my supplier calculate my initial Direct Debit?
This article explains how energy supplier calculate your initial direct debit amount. Suppliers b...
Read more
-
What is a Final Bill or Statement?
You will see a breakdown of information about your fill bill from your supplier. We have articles...
Read more
-
How to get help if you're struggling with the new price cap increase
We appreciate that the new price increase announce by Ofgem in February 2022 can be overwhelming ...
Read more
-
How do I pay for my energy?
So we have found you an awesome deal with an energy supplier and switched you to it, hassle free!...
Read more
-
Why is my new switch more expensive than my old one?
Energy prices are changing all the time. If you are at the end of your fixed-term contract, the m...
Read more
-
Switched but now owed credit by your supplier?
'I'm owed credit, will I get this back? Answer is yes!' This is one of the questions we're asked ...
Read more
-
Should I cancel my old supplier's Direct Debit?
Although you should never have to pay twice for the energy you use (any over-payments are always ...
Read more
-
What do I do if I have an outstanding balance?
To keep your billing accurate, we recommend supplying regular meter readings so that you're not b...
Read more
-
Why has my energy supplier increased my Direct Debit?
You're mostly likely paying for your energy by direct debit for a set amount. Once in a while you...
Read more
-
Supplier owes you money?
Unless you have a smart meter, or you provide your supplier with monthly meter readings, there is...
Read more
